No matter what's going wrong with your pipes, Salem Plumbing Company is available every day from 6:30 AM to 8:00 PM to take your call. We serve homeowners, landlords, property managers, and commercial clients throughout Salem and the wider Roanoke Valley. When you call, the job gets scoped on the phone, not guessed at. You get the job scoped and priced before a wrench comes out.
Call (540) 619-5623 for a quote.
Call in the morning. Describe the leak. Hear what the fix involves.
A dripping faucet and a full repipe are two different jobs, and we handle both. From a slow kitchen drain to a failed water heater to a main sewer line backup, we cover the full range of residential and commercial plumbing work. That means drain cleaning and clog removal, leak detection and repair, water heater repair and replacement, toilet and faucet installation, sewer and main line service, garbage disposal work, water pressure diagnostics, shutoff valve repair, and whole-home repiping. Every job is done to the code inspectors in Salem enforce. Property managers, office building owners, and restaurant operators rely on us for the same work we do in homes. We keep your home dry and your water flowing.
Kitchen drains slow down from grease and food buildup. Bathroom drains collect soap and hair over time. Floor drains in laundry rooms and utility spaces back up when they're ignored. When a clog is deep in the line or keeps coming back, hydro jetting clears the pipe wall to wall rather than just punching a hole through the blockage. A drain cleaning visit starts with finding where the clog is and what's causing it. Reach out and tell us what the drain is doing.
Hidden leaks are the ones that do the most damage. Water working its way through a wall or ceiling for weeks can rot framing and ruin finishes before anyone notices the source. We use pressure testing and electronic detection methods to locate a leak without tearing out material until we know exactly where the problem is. That includes slab leak detection for homes where the supply lines run under a concrete floor. You get straight answers about your pipes and fixtures before any repair work begins.
No hot water, a water heater that's leaking at the base, or a tank that takes too long to recover are all reasons to call. We work on both tank and tankless water heaters, handling repairs when the unit is worth fixing and full replacements when it isn't. Tankless installation suits homeowners who want to reduce standby heat loss and reclaim the space a storage tank takes up. This is domestic hot water work only. We'll find it, fix it, and test it before we leave.
A running toilet can waste a significant amount of water before it gets fixed, and a dripping faucet isn't just an annoyance. We repair and replace toilets, fix leaking flush valves and fill valves, and install new toilets when replacement is the better call. On the fixture side, we handle kitchen and bathroom faucet repair and replacement, fixture installation for remodels and upgrades, and any supply line or shutoff valve work that goes along with it. Whether you're updating a bathroom or fixing what broke, the process is the same: we scope the job first and confirm the price before anything is scheduled.
A sewer backup is one of the more disruptive plumbing problems a property can have. We clean sewer lines, clear main line blockages, and handle sewer line inspection to find what's causing a recurring problem. When the line from the house to the city connection is damaged or deteriorated, we repair or replace it. We speak to the line itself: clearing it, lining it, or replacing it as the condition warrants. Reach out and we'll start at the source of the leak.
Galvanized steel pipe corrodes from the inside out. Once a galvanized system starts producing discolored water or losing pressure, individual repairs become a cycle rather than a solution. Copper and cross-linked polyethylene are the materials we use for whole-home repiping, and the right choice depends on the layout of the house and the condition of the existing system. Repiping is a bigger job, but it ends the pattern of repeated repairs. We do clean work that leaves your home as it was found.
Low water pressure can come from a failing pressure regulator, a partially closed shutoff valve, a corroded supply line, or a leak somewhere in the system. We diagnose the cause rather than guessing. Shutoff valve repair and replacement covers everything from the main water shutoff to the individual valves under sinks and behind toilets. Garbage disposal installation, repair, and replacement fits naturally into this category as well. If the disposal is leaking, jamming, or simply worn out, we can swap it out during the same visit.
The sooner you call, the sooner the water is back on, and the sooner you know what the repair will cost. Pricing for drain cleaning, water heater replacement, toilet repair, leak detection, or a full repipe is confirmed on the call before anything is scheduled. We don't send anyone out to scope a job and then surprise you with a number at the end. We know this area. We know its older pipes. Leaks traced to the source. Ask what a specific repair covers and you get a straight answer, not a range so wide it tells you nothing.
Salem's housing stock, its soils, and its water supply all shape the kind of plumbing work that comes up most often here. Older homes carry galvanized and cast-iron pipe that has been in the ground for decades. Clay-heavy soils shift with the seasons, stressing buried lines. The mature tree canopy throughout residential neighborhoods sends roots toward anything that holds moisture. And mineral content in parts of the valley's supply affects fixtures and water heaters over time. The three services below come up regularly in this area for those reasons.
Salem sits in a valley, and the combination of low-lying lots, clay soil, and seasonal rain means groundwater intrusion is a real concern for homes with basements. A sump pump keeps that water moving out before it becomes a flooding problem. When an existing pump is running constantly, cycling on and off without clearing the pit, or failing to start at all, those are signs the system needs attention. We handle new installations and replacements, and we make sure the discharge line is routed correctly so the water moves away from the foundation.
The older neighborhoods in Salem have mature trees, and mature trees have root systems that seek out moisture in clay and cast-iron sewer lines. A hairline crack or a loose joint is enough for roots to enter, and once inside they grow until the line backs up. We clear root intrusion mechanically and assess the line to determine whether clearing is a long-term answer or whether the line needs repair or replacement. A sewer camera inspection shows the condition of the pipe so the decision is based on what's actually there.
Mineral content in parts of the Roanoke Valley supply builds up on fixture aerators, inside water heaters, and along supply lines over time. A water softener installation addresses that at the point where water enters the home, before it reaches the fixtures and appliances it would otherwise scale. We handle the supply line connection, the bypass valve, and the drain line that comes with a softener installation. The benefit shows up in the lifespan of water heaters and fixtures that no longer have to work against scale buildup.
When the water won't stop, the priority is getting someone on the phone who can tell you what to do next. We take short-notice calls every day from 6:30 AM to 8:00 PM for burst pipes, major leaks, sewer backups, no hot water, and water shutoff emergencies. When you call with an urgent problem, the job gets scoped on the phone so the visit is set up correctly from the start. Code-compliant plumbing on every job applies to emergency work the same as it does to a planned replacement. We confirm what is available when you call and get the work scheduled from there.
Commercial properties have the same plumbing problems as residential ones, often at a larger scale and with less tolerance for downtime. We handle commercial drain cleaning, leak detection and repair, water heater replacement, and fixture work for offices, restaurants, and multi-unit properties throughout Salem. Plumbing rough-in for new construction and remodel projects is part of what we do as well. The process is the same as it is for a homeowner: call for a quote, get the job scoped before work starts, and confirm the price before anything is scheduled.
We serve Salem and the communities throughout the surrounding region, including Roanoke, Vinton, Cave Spring, Hollins, Glenvar, Christiansburg, Blacksburg, and communities in Botetourt County. Salem city is our primary focus, and Roanoke County and the wider valley are well within our reach. If you're not sure whether we cover your address, call and ask.
Turn off the main water shutoff as soon as you can reach it safely, then call us at (540) 619-5623.
Describing what you are seeing on the phone helps us understand whether this is a supply line failure, a burst pipe, or something else, and we can walk you through any immediate steps while the visit is being arranged. We take urgent calls every day from 6:30 AM to 8:00 PM and schedule emergency work as quickly as the schedule allows.
Call us at (540) 619-5623 and describe what is happening.
We scope the job on the phone before anything is scheduled, so you know what the work involves and what it will cost before anyone comes out. That applies whether the call is about a dripping faucet, a water heater replacement, or a sewer line backup.
The price we give you on the call reflects what the job involves based on what you describe. If the work turns out to be more involved once we are on site, we talk through it with you before proceeding rather than presenting a different number at the end. The goal is that you understand the scope and the cost before a wrench comes out.
The more detail you can give on the call, the more accurate the scope will be. Useful information includes where the problem is, what you are seeing or hearing, how long it has been happening, and whether it affects one fixture or multiple. For water heater calls, the type of unit and whether it is gas or electric helps us give you a clear picture right away.
The visit is set up based on the conversation you had on the phone, so the scope of the work is already established before anyone shows up. We assess the situation, confirm the approach, and carry out the repair or installation. We do clean work and leave the area as we found it before we leave.
The price covers the work described in the scope: the repair, the installation, or the service call as agreed on the phone. If additional work comes up during the visit that was not part of the original scope, we explain what it involves and what it costs before doing it. Ask what the price covers when you call and you will get a straight answer.
For most individual repairs, the price is based on what the job involves rather than the size of the home. A faucet replacement is priced on the work, not the square footage. Larger jobs like whole-home repiping are scoped based on the size of the house and the pipe layout, and we confirm that scope before any work begins.
Unexpected conditions behind the wall or under the slab, pipe material that is more difficult to work with, or a problem that turns out to be more extensive than the initial description can all affect the final scope. We tell you about those situations before we proceed rather than after. The conversation happens on site, not on the invoice.
We're available every day from 6:30 AM to 8:00 PM. We know this area. We know its older pipes. Leaks traced to the source. Whether the job is a dripping faucet, a failed water heater, a sewer line backup, or a whole-home repipe, the process starts with a phone call.
Call (540) 619-5623 and get the job scoped and priced before any work begins.
We handle plumbing work across the full range, from a single clogged drain to a whole-house repipe, for homeowners, landlords, and commercial property managers throughout Salem and the Roanoke Valley. The table below lays out what each service covers, who it fits best, and a practical note to help you decide whether to call now or wait. Call for a quote and get the job scoped before anything is scheduled.
| Service Type | Scope of Work | Best For | Good to Know |
|---|---|---|---|
| Water Heater Repair & ReplacementMost Popular | Tank and tankless unit repair, Full unit replacement sized to load, Element and thermostat service, Gas and electric configurations | Households and commercial properties with no hot water, lukewarm output, or an aging unit | A unit producing lukewarm water may need an element replaced rather than a full swap. We diagnose before recommending a direction. |
| Whole-Home Repiping | Galvanized, copper, and PEX replacement, Section-by-section work to limit downtime, Full supply line replacement, Pressure testing after completion | Homes with corroded galvanized pipe, recurring pinhole leaks, or significant pressure loss throughout the house | PEX has become the standard for most residential repiping because of its flexibility and corrosion resistance. We confirm the full scope and price before any work starts. |
| Tree-Root Sewer Line Service | Mechanical root cutting, Hydro jetting for root intrusion, Camera inspection post-clearing, Section repair or replacement where needed | Owners of older Salem homes with mature trees near the sewer line | Roots follow moisture into small cracks and joints. Clearing the line is step one. Camera inspection after tells us whether the pipe wall is still sound or needs repair. |
| Faucet & Fixture Installation | Kitchen and bathroom faucet replacement, Shower and tub fixture installation, Cartridge and valve repair, Fixture upgrade and swap-out | Homeowners upgrading fixtures or dealing with persistent drips after a cartridge swap | A faucet that keeps dripping after the cartridge has been replaced may have a pressure or valve issue further back. We trace it before replacing parts. |
| Water Softener Installation | Main supply line connection, Bypass valve and inlet and outlet plumbing, Drain line for regeneration cycle, Brine tank placement | Roanoke Valley homeowners dealing with scale buildup, shortened water heater life, or worn fixture valves | Water hardness in this area varies by source. We scope the installation on the call and confirm what the job involves at your address before scheduling. |
| Water Pressure & Shutoff Valve Repair | Pressure regulator diagnosis and replacement, Shutoff valve repair and replacement, Whole-house pressure diagnostics, Main water valve service | Homeowners with noticeably low or inconsistent water pressure, or a valve that will not fully close | A pressure regulator that has failed can cause low pressure throughout the house or, in some cases, pressure that runs too high and stresses fixtures. |
| Emergency Plumbing | Burst and broken pipe repair, Major leak response, Slab leak detection and repair, No-hot-water urgent calls | Any property with active water loss, a burst pipe, or a plumbing failure that cannot wait | We take emergency calls every day from 6:30 AM to 8:00 PM. Describe what you are seeing on the call and we scope the situation before the visit so nothing is missed. |
| Toilet Repair & Installation | Flapper and fill valve replacement, Full toilet replacement, Running or leaking toilet repair, Wax ring and seal service | Homeowners dealing with a running, rocking, or constantly refilling toilet | A toilet that cycles on and off without being flushed is losing water continuously. The fix is usually a valve or flapper, not a full replacement. |
| Leak Detection & Repair | Pressure testing to locate hidden leaks, Supply line and joint repair, Slab and under-slab leak location, Wall and ceiling leak tracing | Any property with unexplained water damage, high water bills, or visible moisture | Electronic detection methods let us locate leaks behind walls and under slabs without opening everything up first. |
| Drain Cleaning & Clog Removal | Fixture and line blockage clearing, Hydro jetting for grease and scale, Camera inspection to locate blockage, Residential and commercial drain lines | Homeowners and property managers with slow or backed-up drains | Multiple drains backing up at once usually points to the main line, not an individual fixture. We scope which it is on the call. |
| Sewer & Main Line Service | Main sewer line clearing and repair, Camera inspection of sewer lines, Hydro jetting for root and grease buildup, Trenchless repair where applicable | Properties with recurring backups, sewage odors, or slow drains across multiple fixtures | Camera inspection tells us what we are dealing with before we commit to a repair method, whether that is clearing, lining, or replacing a section. |
| Sump Pump Installation | Pit and pump placement, Discharge line routing, Power connection and testing, Drainage assessment before install | Salem homeowners with basements or crawl spaces prone to groundwater intrusion | Roanoke Valley rainfall and seasonal groundwater rise make sump pump installation a practical investment for many homes in this area, not just those that have already flooded. |
Call (540) 619-5623 to describe your situation and get a price before anything is scheduled, every day from 6:30 AM to 8:00 PM.
(540) 619-5623