Butler Drain Services has been handling plumbing repair and installation for Salem homeowners and businesses since 1994. Whether you have a burst pipe at midnight, a slow drain in a rental unit, or a water heater that stopped working this morning, we show up and get it handled. We're a small local team, and every customer matters to us. Trusted by local homeowners and property managers for their plumbing, we bring 32 years of hands-on experience to every job in Salem and the surrounding Roanoke Valley.
Arrives fast. Fixes it right. Priced fair.
Call (540) 619-5623 today to schedule service or get a quote.
The sooner you call, the sooner the water is back on, and that matters when a pipe has burst, a drain is backing up, or a tenant is calling about no hot water. We offer same-day plumbing service for situations that can't wait, and we're available for urgent calls on weekends and after regular business hours.
When you call, you reach someone who knows Salem, knows the work, and can tell you when to expect us. Property managers and landlords count on prompt response, even for last-minute plumbing calls, because a slow reply means a bigger problem and an unhappy tenant.
Call today and we'll get the water back where it belongs.
We plumb homes and businesses every day, and we're good at it. From a single-family home on the west side of Salem to a restaurant kitchen in the valley, the scope of what we handle is broad: residential plumbing repair and installation, commercial plumbing service, and everything in between. Homeowners, landlords, property managers, and business owners all call us when something needs to be fixed or installed right.
We take the work seriously because the plumbing done right the first time saves everyone time and money down the road. Here is a look at what we cover.
A clogged drain is one of the most common calls we get, and it covers a lot of ground: a backed-up bathroom sink, a slow shower drain, a kitchen drain full of grease, a floor drain in a commercial space, or a main drain that is affecting the whole house. We clear the blockage and get the line flowing again. For stubborn buildups or recurring sewer line problems, hydro jetting is an effective option that clears the pipe wall to wall rather than just punching a hole through the clog.
Water leaks range from a visible drip under a sink to a hidden leak inside a wall or running underground below a slab. We use a systematic diagnostic approach to locate the source before any work begins, which keeps the repair targeted and avoids unnecessary damage. Once we find it, we fix it: pipe leak repair, burst pipe repair, and supply line repair are all part of the everyday work. We'll find the leak and fix it right.
No hot water is one of the more disruptive plumbing failures in a home or business. We repair and replace tank water heaters and install and service tankless water heater systems. If your unit is struggling, leaking, or simply past its useful life, we will walk you through the options and give you a clear picture of what the work involves before we start. We carry out water heater work on a same-day basis when the schedule allows, so you are not waiting days to get hot water back.
A running toilet wastes water and adds up on the utility bill faster than most people expect. A dripping faucet is the same story. We handle toilet repair and full toilet replacement, dripping and leaking faucet repair, kitchen and bathroom faucet installation, and plumbing fixture installation of all kinds. The work is practical and straightforward, and we keep the job site clean when we leave.
A sewer line backup is a serious problem, and it does not get better on its own. We clean, repair, and replace sewer and main lines, clear main line clogs, and address sewer backups that are affecting the home or building. Where conditions allow, trenchless repair methods can reduce the disruption to your yard or property. We work only on the line itself, from the building out to the connection point, and we keep the work scoped to what the situation actually requires.
Some plumbing calls are small but still need attention. A garbage disposal that hums but will not spin, low water pressure that has been getting worse, a shutoff valve that leaks when you try to close it, a supply line that needs replacement. We handle all of it. These everyday repairs keep a home or commercial property running the way it should, and getting them done promptly prevents a minor issue from turning into a larger one.
Older homes in Salem and across the Roanoke Valley sometimes reach a point where repeated pipe repairs no longer make sense. When the pipes themselves are the problem, whether from age, corrosion, or material failure, whole-house repiping is the right answer. We assess the situation honestly, explain what is involved, and give you a clear estimate before work begins. Repiping is a significant job, but it is also a long-term fix that stops the cycle of recurring leaks and repairs.
The Roanoke Valley's four-season climate, mature neighborhoods, and mix of basements and slab foundations create a specific set of plumbing demands. Three services come up again and again for Salem homeowners and property owners, and we are well-equipped to handle all of them.
Salem sits in a valley, and seasonal storms and rainfall runoff can push groundwater into basements quickly. A properly installed sump pump is the first line of defense against water intrusion, protecting the foundation, the mechanical systems, and anything stored below grade. We assess the drainage situation, install the right pump for the space, and make sure the discharge line routes water well away from the foundation. If an existing pump has failed or is undersized, we handle replacement as well.
Established neighborhoods in Salem are full of mature trees, and their root systems follow water. Sewer lines are a reliable water source, and roots will find their way in through joints and small cracks over time. The early signs are slow drains, recurring backups, and sometimes odors. We inspect the line, clear the root intrusion, and assess whether the line needs repair or replacement to prevent the problem from coming back. Catching it early makes a significant difference in what the repair involves.
Hard water puts wear on pipes, fixtures, and water heaters over time. Scale buildup reduces flow, shortens the life of water heaters, and leaves deposits on fixtures and appliances. Water softener installation addresses those problems at the source, protecting the plumbing investment you already have in place. We assess the water and the existing plumbing, recommend the right system, and handle the full installation. It is a practical upgrade that pays for itself in reduced wear and maintenance.
We know schedules shift, so we keep booking flexible, and we apply the same straightforward approach to pricing. Before work begins, we give you a clear estimate with no surprise line items added at the end. Plumbing repair costs vary depending on the job, and we will explain what drives the price so you understand what you are paying for. Same-day plumbing service is available when the call comes in early enough, and we will always tell you honestly if the timeline needs to shift.
Call (540) 619-5623 to get a quote before any work begins.
We've handled everything from a dripping faucet to a full repipe, and we have been doing it in Salem since 1994. That is 32 years of showing up for local homeowners, landlords, and businesses across the Roanoke Valley. Work is performed by licensed plumbers who take the job seriously and treat your property with care.
Residential plumbing. Commercial plumbing. One number for both.
When you call, you reach someone locally accountable for the work. We stand behind what we do, and we are easy to reach if a question comes up after the job is done. Call today and we'll lock in your appointment.
We serve Salem as our home base and cover the surrounding communities across the region. If you are in Roanoke, Vinton, Hollins, Cave Spring, Glenvar, or Botetourt County, we are in your area and ready to help. Residential and commercial customers throughout the valley call us for everything from routine repairs to urgent plumbing situations, and we keep our service area broad enough to reach you when you need us.
For same-day plumbing calls, we do our best to get a plumber to you the same day, especially when the situation is urgent. We are available every day from 9:00 AM to 10:30 PM, including weekends. Call (540) 619-5623 and we will give you a realistic arrival window right on that first call.
Call (540) 619-5623 and describe what you are dealing with. We will ask a few questions to understand the situation, give you an honest sense of what to expect, and get you on the schedule. Same-day service is available when the call comes in early enough in the day.
Yes. We work throughout the Roanoke Valley and cover the surrounding communities, including Roanoke, Vinton, Hollins, Cave Spring, Daleville, and Troutville, along with nearby neighborhoods and rural properties in between. If you are in Roanoke County or the broader valley region, we are in your area.
A brief description of the problem is usually enough to start. If you know where the issue is, such as which fixture, drain, or appliance is affected, that helps us ask the right follow-up questions and give you a more accurate picture of what the work involves before we arrive.
Yes. We work regularly with property managers, landlords, and commercial clients across Salem and the valley. We understand that coordinating repairs across multiple units or buildings requires clear communication and reliable scheduling, and we work to meet those expectations on every call.
Clear access to the affected fixture, drain, water heater, or main shutoff valve if you know where it is. Move items stored under sinks or in front of the water heater so the plumber can get to work immediately. If you are not sure where the shutoff is, that is fine. We will locate it when we arrive.
The plumber assesses the situation, identifies the source of the problem, and explains what needs to be done before any work begins. You will get a clear estimate before we start. Once you agree to proceed, we complete the repair or installation and make sure everything is working correctly before we leave.
It depends on the job. A drain cleaning or faucet replacement is usually completed in an hour or two. A water heater replacement or sewer line repair takes longer. When you call, we will give you a realistic time estimate based on what you describe, so you can plan your day accordingly.
Butler Drain Services is ready to take your call. Whether the job is urgent or something you have been putting off, we will give you a straight answer, a clear estimate, and a plumber who shows up on time and does the work properly.
Arrives fast. Fixes it right. Priced fair.
Call (540) 619-5623 today for plumbing service in Salem and the surrounding Roanoke Valley. Call today and we'll lock in your appointment.
We handle the full range of residential and commercial plumbing in Salem and across the Roanoke Valley, from a dripping faucet to a failed sump pump to a full repipe. The table below gives you a quick look at what each service covers, who it is a good fit for, and a practical note to help you plan. Call us at (540) 619-5623 if you want to talk through your situation before you schedule.
| Service | What's Included | When to Call | Things to Keep in Mind |
|---|---|---|---|
| Well Pump Service | well pump repair and replacement, pressure tank assessment, loss-of-water troubleshooting, supply line inspection | Rural and semi-rural property owners in the Roanoke Valley area who rely on a private well for water supply | A loss of water pressure or no water at all on a well system often points to the pump or pressure tank. We assess the full supply side before recommending a fix. |
| Whole-Home Repiping | full pipe replacement for aging or corroded systems, material assessment and honest recommendation, clear estimate before work begins, minimally invasive approach where possible | Owners of older Salem homes with recurring leaks, corroded pipes, or failing pipe materials | Repiping is a significant job, but it stops the cycle of repeated repairs and is a long-term fix that holds. |
| Drain Cleaning and Clog Removal | sink, shower, and tub drains, floor and main drains, hydro jetting for stubborn buildup, recurring sewer line clogs | Homeowners, landlords, and commercial properties with slow or backed-up drains | Hydro jetting clears the pipe wall to wall rather than just punching through the clog, making it a better long-term fix for grease-heavy or root-affected lines. |
| Sump Pump Installation | new sump pump installation, failed pump replacement, discharge line routing, basin and pit assessment | Salem homeowners with basements at risk of groundwater intrusion during heavy rainfall or seasonal storms | Salem sits in a valley, and runoff from seasonal storms can push water into basements quickly. A properly installed pump with a well-routed discharge line is the most reliable protection. |
| Faucet and Fixture Installation | dripping and leaking faucet repair, kitchen and bathroom faucet replacement, fixture installation of all types, supply line replacement | Anyone upgrading fixtures or dealing with a faucet that drips, leaks, or no longer functions properly | We leave the job site clean when we finish, and we test everything before we pack up. |
| Leak Detection and Repair | visible pipe and supply line leaks, hidden wall and under-slab leaks, burst pipe repair, systematic diagnostic before any work begins | Anyone noticing unexplained water damage, a rising water bill, or wet spots with no obvious source | Locating the source before opening walls keeps the repair targeted and avoids unnecessary damage to your home. |
| Water Heater Repair and Replacement | tank water heater repair and replacement, tankless water heater installation and service, same-day service when schedule allows, clear options explained before work begins | Homeowners and property managers dealing with no hot water, a leaking unit, or an aging water heater | Most tank water heaters last 8 to 12 years. If yours is near that range and showing problems, replacement often makes more sense than repeated repairs. |
| Water Softener Installation | water hardness assessment, softener system recommendation, full installation, connection to existing plumbing | Salem homeowners dealing with scale buildup on fixtures, reduced water heater efficiency, or visible hard water deposits | Hard water puts wear on pipes, fixtures, and water heaters over time. A softener installed at the point of entry protects the plumbing you already have in place. |
| Emergency Plumbing | burst pipe response, major leak control, no-hot-water calls, weekend and after-hours availability | Any situation where waiting until the next business day would cause significant water damage or leave a property without essential plumbing | Same-day plumbing service is available for urgent calls. When you call, we give you a realistic arrival window on the spot. |
| Sewer and Main Line Service | main line clog clearing, sewer backup response, sewer line repair and replacement, trenchless repair where conditions allow | Homeowners and commercial properties with slow drains throughout the building or a full sewer backup | A sewer backup does not resolve on its own. The sooner we can assess the line, the more options you have for repair. |
| Water Pressure and Shutoff Valve Repair | low water pressure diagnosis, pressure regulator repair or replacement, shutoff valve repair and replacement, main valve service | Homeowners noticing pressure that has gradually dropped or a shutoff valve that leaks when operated | A leaking shutoff valve is worth fixing promptly. If it fails when you need it most, the consequences are much larger. |
| Garbage Disposal Service | disposal repair and reset, full disposal replacement, jam clearing, electrical and drain connection check | Kitchen users dealing with a disposal that hums, will not spin, or has stopped working entirely | Many disposal problems are fixable without replacement. We assess the unit first and give you an honest recommendation. |
| Toilet Repair and Installation | running and leaking toilet repair, full toilet replacement, wax ring and flapper replacement, new toilet installation | Homeowners and landlords with a toilet that runs, leaks, or needs to be replaced | A running toilet can waste hundreds of gallons a month. Most repairs are straightforward and completed in a single visit. |
| Tree-Root Sewer Line Service | root intrusion clearing, sewer line inspection, line repair or replacement after root damage, recurring backup assessment | Homeowners in established Salem neighborhoods with mature trees near the sewer line | Roots follow water and find their way in through joints and small cracks over time. Catching the problem early makes a significant difference in what the repair involves. |
| Slab Leak Detection and Repair | under-slab leak location, targeted repair with minimal disruption, pipe rerouting where appropriate, assessment before any work begins | Homeowners noticing warm spots on floors, unexplained water bill increases, or moisture near the foundation | Slab leaks are not always visible at the surface. A systematic diagnostic approach locates the source before any concrete is disturbed. |
How do I know if my water heater needs to be repaired or replaced?
Age is the first thing we look at. Most tank water heaters last 8 to 12 years. If yours is in that range and showing problems such as inconsistent hot water, visible corrosion, or a leak at the base, replacement is usually the more practical choice. Younger units with specific component failures, like a bad heating element or thermostat, are often worth repairing. When you call, we will walk you through both options and give you a clear estimate for each so you can decide.
What causes drains to slow down or back up?
The most common causes are grease and soap buildup in kitchen and bathroom lines, hair accumulation in shower and tub drains, and root intrusion in older sewer lines. In Salem's established neighborhoods, mature trees are a frequent contributor to recurring sewer line problems. A single slow drain usually points to a localized clog. If multiple fixtures are draining slowly at the same time, the problem is likely in the main line.
How do you find a leak that is not visible?
We work through the plumbing systematically to narrow down where the water is going. For leaks inside walls or under slabs, we use diagnostic methods that let us locate the source without opening everything up at once. The goal is to find exactly where the problem is before any repair work begins, which keeps the job targeted and avoids unnecessary damage to your home.
Same-Day and Emergency Availability
We offer same-day plumbing service for situations that cannot wait, and we are available for urgent calls on weekends and after regular business hours. When you call, you get a real arrival window, not a vague promise.
What is the difference between snaking a drain and hydro jetting?
Snaking punches through a clog and restores flow, but it does not always clear the pipe wall to wall. Hydro jetting uses high-pressure water to flush the full interior of the pipe, removing grease, scale, and root debris from the walls rather than just opening a channel through the blockage. For recurring clogs or heavily built-up lines, jetting tends to produce a longer-lasting result.
How do I know if the problem is in one fixture or the main sewer line?
If one fixture is slow or backed up and everything else drains normally, the clog is almost certainly local to that fixture or its branch line. If you are seeing slow drains in multiple rooms, water backing up into a tub when you flush a toilet, or gurgling sounds from floor drains, the main line is the more likely source. We can assess the situation on the call and give you a sense of what we expect to find before we arrive.
How does tree-root damage happen, and what are the early signs?
Tree roots follow moisture, and a sewer line is a reliable water source. Roots work their way in through joints and small cracks, then grow inside the pipe over time. The early signs are recurring slow drains, backups that keep coming back after clearing, and sometimes a sewer odor. In Salem, where many neighborhoods have mature trees and older sewer lines, we see this regularly. Catching it early gives you more repair options and a lower overall cost.
Upfront Quotes With No Surprise Fees
Before any work begins, we give you a clear estimate and explain what drives the cost. What we quote is what you pay, with no line items added after the fact.
What causes low water pressure, and when should I call a plumber?
Low pressure can come from a failing pressure regulator, a partially closed shutoff valve, buildup inside older pipes, or a problem at the main. If the pressure drop is gradual and affecting the whole house, it is worth having us take a look. A pressure regulator that is going out is a straightforward fix, but leaving it can lead to pressure swings that stress your fixtures and appliances. If pressure has dropped suddenly, call us the same day.
Do I need to be home when the plumber arrives?
For most jobs, yes. We need access to the affected area and, in many cases, the main shutoff valve. If you are a property manager coordinating access for a tenant, that works too. Just let us know the arrangement when you call so we can plan accordingly. We will give you a realistic arrival window so you are not waiting around longer than necessary.
Work Performed by Licensed Plumbers
Every job we take on is handled by licensed plumbers who treat your property with care and stand behind the work when it is done.
How does your pricing and estimate process work?
We give you a clear estimate before any work begins. When we arrive, the plumber assesses the situation, identifies the source of the problem, and explains what needs to be done. You get a straight answer on the cost before we start. There are no surprise line items added at the end. If the scope of the job changes once we open things up, we talk to you before proceeding.
When does it make sense to repipe rather than keep repairing?
When the same sections of pipe keep failing, when corrosion is widespread, or when the pipe material itself has reached the end of its useful life, continued repairs become a losing proposition. Older Salem homes with original galvanized or polybutylene pipe often reach this point. We assess the situation honestly and give you a clear picture of what repiping involves, including cost and timeline, before you commit to anything.
Is same-day or emergency plumbing service available?
Yes. We offer same-day plumbing service for situations that cannot wait, and we are available for urgent calls on weekends and after regular business hours. When you call, we will give you a realistic arrival window right away. For burst pipes, major leaks, or a complete loss of hot water, do not wait. Call us and we will get someone moving toward you.
Call (540) 619-5623 and we will talk through your situation, give you a straight answer, and get you on the schedule.
(540) 619-5623